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Frequently Asked Questions
How do I send a comment or inquiry about a Coco Reál
product online?
We look forward to hearing what’s on our customers’
minds. If you would like to send a question or a comment, click here. We
also welcome you to call our toll-free number (800) 474-3585, or send a
letter to Coco Reál Consumer Affairs at: PO Box 347, New Albany, IN 47172.
Where can I find out what ingredients are in my
favorite Coco Reál products?
A full list of ingredients is included in the
ingredient statement on the product label on every bottle.
What is the shelf life for Coco Reál cocktail mixes?
The shelf life of a product depends on a number of
factors such as storage time, temperature and age. When unopened and stored
at room temperature, the shelf life of Coco Reál is 12 months. Once it has
been opened it should be used within 3 months if stored at room
temperature. If refrigerated after opening, it should be used within 12
months.
How can I read your manufacturing codes?
Look for the production code near the bottom of the
bottle. Samples of our code and how to interpret them appear below:
Product coded 1A-2357
1A – Internal Product
Identification
235 – Day of the year it was
produced (i.e. 235th day of the year)
7 – Year it was produced plus
1 (i.e. 7-1 = 6 = Produced in 2006)
When do your products expire, BBE:
The Best Before End date on
our products is designed as a guide for retail stores and consumers to
assist with proper stock rotation. While we recommend consuming the product
by the end of the period listed, it isn’t inedible after that date. As long
as the safety seal on the product is intact, the contents will be safe to
consume.
Is there a way to get Coco Reál coupons online? If
not, do you send out coupons for Coco Reál products?
Currently we do not have an electronic distribution
system for coupons. We will certainly keep this in mind as an option for
the future. In the meantime, we hope that you’ll watch for product coupons
on bottles at your local retailer.
Are Coco Reál products Kosher?
Coco Reál is not certified Kosher.
Why does it cost more to buy a bottle from your
webstore than at my local retailer?
The Coco Reál webstore is meant to help customers find
items that are not otherwise available in their local stores. While it is
not very cost-effective to pack and ship only a few bottles at a time, we do
maintain this as a service to our customers. Your local stores are able to
offer these items at a lower price and if an item is available in your area,
we recommend visiting a local retailer to purchase it.
Are your products dairy and/or gluten free?
Coco Reál is both dairy and gluten free. If your food
allergies require more details to determine whether you can safely consumer
this product, please send us your specific question here (make hyperlink).
Do you have recipes available?
At this time, we have a variety of both cocktail and
baking recipes available online. Click here to go to
baking recipes or here to go to
cocktail recipes. We
hope you will enjoy! If you have a favorite recipe using cream of coconut,
please send it to us by filling out the form at the bottom of this page.
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WEB STORE
